Frequently asked questions
What is the return policy?
At The Costume Board Co., we want you to be completely satisfied with your purchase. This policy outlines our returns process and your rights under the Australian Consumer Law (ACL).
Change of Mind Returns
If you’ve changed your mind about your purchase, we’re happy to offer a return or exchange, provided the following conditions are met:
- Returns or exchanges must be requested within 14 days of receiving your order.
- The product must be unused, in brand new condition, and returned in its original packaging where possible.
- The item must be free from marks, scratches, damage or signs of use.
- Personalised or custom-made products cannot be returned or exchanged for change of mind.
Return Options
Free Return or Exchange
You may return your item free of charge by arranging a return to our collection location in:
Taylors Lakes, Victoria
Please contact us to arrange a suitable day and time.
Returns by Post
If you choose to return your item by post, the cost of return shipping is your responsibility.
We recommend using a tracked shipping service, as we cannot accept responsibility for items lost or damaged during transit.
Exchanges
Eligible items may be exchanged for another product or size (where applicable).
There is no exchange fee. However, if the exchange requires shipping, postage costs are the responsibility of the customer.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, is faulty, or you have received the wrong product, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photographs where applicable
Where a product is found to be faulty or not of acceptable quality, we will provide a remedy in accordance with the Australian Consumer Law. This may include a repair, replacement or refund, depending on the nature of the issue.
If a return is required due to our error or a faulty product, we will cover the reasonable cost of return postage.
When will I get my order?
All orders are dispatched from Melbourne, Victoria.
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.
Destination
Victoria:
- Standard Parcel Post 2-4 business day
- Express Post 1-2+ business days
All other states and territories:
- Standard Parcel Post 3-6 business day
- Express Post 1-3+ business days
Delivery estimates commence after dispatch and are provided as a guide only. Regional and remote addresses, peak periods and service disruptions may result in longer delivery times. For the most accurate estimate, customers should check their destination postcode using the Australia Post postage calculator.
Where are your products manufactured?
Every product from The Costume Board Co. is proudly designed and made in Melbourne, Victoria by our small family business.
From precision cutting and finishing to personalisation and final quality checks, each order is carefully crafted in-house to ensure it meets the high standards we’d expect for our own costume creations.
We source our materials from Australian wholesalers and retailers, supporting local businesses and helping strengthen the Australian small business community.
Keeping production local also allows us to maintain exceptional quality, offer personalised products and provide the friendly, responsive service that comes with buying from a family-run Australian business.
When you choose The Costume Board Co., you’re not just purchasing a product - you’re supporting local manufacturing, Australian suppliers and a family that’s proud to be part of the dance, calisthenics and performing arts community.
How much does shipping cost?
We offer flat-rate shipping Australia-wide, making it simple to know exactly what you’ll pay at checkout.
All orders are carefully packaged and shipped from our workshop in Melbourne, Victoria.
Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your parcel’s journey.
International Shipping
We’re happy to ship our products internationally!
As shipping costs and delivery times vary by destination, international shipping is quoted on a case-by-case basis.
Please contact us before placing your order for:
- A personalised shipping quote
- Estimated delivery timeframes
- Any additional shipping information
We’re always happy to help make sure your order reaches you, wherever you are in the world.